Privacy Policy

1. The types of information we collect

The personal information we collect depends on how you interact with us, but may include:

1.1 Contact and identity details

• Name
• Email address
• Phone number
• Postal or residential address
• Country or state of residence
• Social media handle or username

1.2 Business and financial information

When you enquire about or engage our Services, we may collect information such as:

• Employment status and income range
• Business name, structure and ABN/ACN
• High-level financial information (for example, revenue, profit, expenses, loan balances)
• Basic tax information (for example, residency status, entity types, prior returns summary)
• Property holdings, loan details and general investment information
• Goals, timeframes and risk preferences

We only collect the information we reasonably need to provide our Services and to understand your situation.

1.3 Technical and usage information

When you use our Sites, we may automatically collect:

• IP address and general location
• Device type, browser type and operating system
• Pages visited, time on page and navigation paths
• Referring URLs (how you reached our Sites)
• Interactions with forms, buttons and emails

This information is usually collected using cookies, pixels and similar technologies (see section 5).

1.4 Payment and transaction information

If you purchase a Session, course or other product from us, our payment providers (such as Stripe) will collect payment information including:

• Cardholder name
• Payment card details
• Billing address
• Transaction history

We generally do not see or store full card numbers. We may receive limited transaction details (amount, date, last 4 digits) for reconciliation and records.

1.5 Sensitive information

In limited cases, we may collect information that could be considered "sensitive information" under the Privacy Act, such as:

• Information about your financial hardship or personal circumstances where it is directly relevant to our Services.

We only collect sensitive information with your consent, or where otherwise permitted by law, and we take extra care to protect it.

2. How we collect personal information

We may collect personal information:

• when you fill out forms on our Sites (for example, enquiring about a consultation, downloading a resource or subscribing to a newsletter);
• when you book a Session via our booking tools (for example, Calendly) or pay through our payment providers;
• during discovery calls, consultations, strategy sessions or ongoing advisory work;
• when you communicate with us by email, phone, social media or messaging apps (for example, Instagram DMs);
• from publicly available sources (for example, ASIC, ABN Lookup, business websites); and
• from third parties where you have authorised them to share your information with us (for example, your accountant, broker or adviser).

3. Why we collect, hold and use your information

We collect, hold and use personal information for purposes including:

• Providing our Services – to assess your needs, respond to enquiries, deliver consultations and strategy sessions, and provide follow-up support.
• Operating our Sites – to run, maintain and improve our websites, content and user experience.
• Payments and administration – to process payments, issue invoices, manage bookings, maintain records and comply with taxation and accounting obligations.
• Communication and marketing – to send you updates, insights, invitations and offers relating to our Services that we believe may be relevant to you. You can opt out of marketing communications at any time.
• Analytics and performance – to understand how people use our Sites and Services, so we can refine our content, messaging and offers.
• Risk management and legal compliance – to manage risk, respond to complaints or disputes, and comply with legal obligations, regulatory requirements or lawful requests.

We will generally only use your personal information for the purpose for which it was collected or for closely related purposes that you would reasonably expect.

4. When we may disclose your information

We may disclose personal information to:

• members of our internal team who need the information to provide the Services;
• our related entities (for example, NeoRise Advisory or NeoRise.ai) where that entity is engaged to deliver part of the work;
• professional advisers and service providers who assist us (for example, accountants, lawyers, IT providers, email and CRM platforms);
• third-party tools we use in running the business (for example, Calendly for bookings, Stripe for payments, PropSight for property analysis, email marketing tools and analytics platforms);
• trusted external professionals such as mortgage brokers, property professionals or licensed financial advisers where you have asked us to coordinate with them or we have your consent;
• regulators, law enforcement or government agencies where disclosure is required or authorised by law.

We do not sell your personal information.

5. Cookies, analytics and tracking technologies

Our Sites may use cookies, pixels and similar technologies to:

• remember your preferences;
• understand how visitors use our Sites;
• measure the effectiveness of our marketing;
• deliver relevant ads on other platforms (for example, via Meta or Google).

You can usually control cookies through your browser settings, but disabling cookies may affect the functionality of our Sites.

We may use third-party analytics tools such as Google Analytics or similar services. These providers may collect and process data about your use of the Sites in accordance with their own privacy policies.

6. Direct marketing

We may use your contact details to send you:

• educational content, news and insights;
• information about upcoming events, webinars or courses;
• offers or promotions related to our Services.

We will always give you a simple way to opt out of marketing communications, for example by clicking "unsubscribe" in emails or contacting us using the details below.

Even if you opt out of marketing, we may still contact you for administrative or transactional purposes (for example, regarding a booking or invoice).

7. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include:

• using reputable cloud-based platforms with appropriate security controls;
• limiting access to personal information to people who need it to perform their work;
• using passwords, authentication and (where appropriate) encryption;
• maintaining internal policies for handling confidential information.

However, no method of transmission or storage is perfectly secure. We cannot guarantee absolute security of your information and you provide information at your own risk.

8. Overseas disclosure

Some of the service providers and platforms we use may store or process information on servers located outside Australia (for example, in the United States, European Union or other regions).

Where we disclose your personal information overseas, we will take reasonable steps to ensure the recipient will handle it in a way that is consistent with the Australian Privacy Principles, or otherwise ensure the disclosure is permitted by law.

9. Accessing and correcting your information

You have the right to request:

• access to the personal information we hold about you; and
• corrections to any information that is inaccurate, out of date, incomplete or misleading.

To request access or correction, please contact us using the details in section 12. We may need to verify your identity before providing access or making changes.

In some cases we may refuse access where permitted or required by law (for example, if providing access would unreasonably impact the privacy of others or breach legal privilege). If this happens, we will explain why.

10. Links to other websites

Our Sites may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Complaints and questions

If you have questions about this Privacy Policy or believe your privacy has been breached, please contact us using the details below and include as much detail as possible. We take privacy concerns seriously and will respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via their website.

12. Contact us

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the law or our Services. The updated version will be posted on our Sites with a new "Last updated" date. We encourage you to review this Privacy Policy periodically.

Your continued use of our Sites or Services after any changes are made will constitute your acceptance of the updated Privacy Policy.